IntercityHotel awarded for outstanding service for the third time in a row

Another top-class service performance: For the third time in a row, IntercityHotel was the winner of Germany's largest ranking for customer service and has again received a “Service Champions Gold” Award. In the annual customer survey "Service Champions Germany", the Deutsche Hospitality brand achieved a “Service Experience Score” of 68.8 and ranked first with a 1.2 percentage point lead.


"The Service Champion Gold is a great accolade for all employees", says Christian Kaschner, Managing Director of IntercityHotel GmbH. "IntercityHotel represents modern, sustainable city hotels designed by Matteo Thun. In addition, we are also providing digital services to our guests: By using the IntercityHotel-App, many services can be provided completely digitally if required. A virtual concierge offers information about the restaurant and sporting activities as well as real-time information on public transport. The FreeCity ticket allows all guests to use local public transport free of charge."


The “Service Champion” Awards were jointly initiated by the analysis company Service Value GmbH, the Goethe University of Frankfurt am Main and the newspaper DIE WELT. Rankings are arrived at by asking over 1.9 million customers for feedback on 4,053 companies in 384 sectors. The Service Experience Score (SES) is an efficient measurement instrument for converting customer satisfaction with the service they believe they have received into a specific numeric value. The SES is able to guarantee the comparability of customer verdicts because it operates independently of sectors and business models.

About IntercityHotel

IntercityHotel is a Deutsche Hospitality brand which stands for modern upper mid-range urban hotels. IntercityHotels are located within easy walking distance of airports or railway stations. Guests also benefit from a “FreeCityTicket” scheme, which enables them to use local public transport free of charge. The IntercityHotels portfolio includes more than 40 hotels in Germany, Austria, the Netherlands, Oman and China, and 20 further properties are currently at the development stage. Deutsche Hospitality operates four further brands. Steigenberger Hotels & Resorts boast 60 hotels housed in historic traditional buildings and lively city residences and also offer health and beauty oases set at the very heart of nature. MAXX by Steigenberger is a new and charismatic concept which places the focus on the essential in accordance with its motto “MAXXimize your stay”, whilst Jaz in the City branded hotels reflect metropolitan lifestyle and draw upon the local music and cultural scene. Zleep Hotels provide quality and design at an affordable price in Denmark and Sweden.