IntercityHotel wins yet another “Service Champions Gold” Award
According to the results of the most extensive ranking survey to be conducted in Germany, Deutsche Hospitality’s IntercityHotel brand has once again offered some of the best customer service found in any sector during 2019. IntercityHotel achieved a “Service Experience Score” of 68.6 percent in “Service Champions Germany”, a broadly based customer poll carried out annually, and thus earned a “Service Champions Gold” Award.
“Our IntercityHotels are a friendly, time-saving and convenient option,” said Thomas Willms, CEO of Deutsche Hospitality. “Nevertheless, they also offer a high level of service quality and provide all the comfort guests would expect to find in an upper mid-segment hotel. For this reason, we are absolutely delighted to receive such an excellent placing in the ‘Service Champions Germany’ survey. This outcome represents a fantastic accolade for the commitment which our associates show every single day.”
In addition to personal contact, the stay at the IntercityHotel can also be experienced digitally: Booking, services, check-in and check-out run completely, if desired, via the IntercityHotel app. A digital concierge at the hotel not only provides information about the restaurant and sports activities, but also provides real-time information on public transport and flight times.
The “Service Champion” Awards were jointly initiated by the analysis company Service Value GmbH, the Goethe University of Frankfurt am Main and the newspaper DIE WELT. Rankings are arrived at by asking over 1.7 million customers to give feedback on 3,530 companies operating in 353 different sectors. The Service Experience Score (SES) has been created in order to provide an efficient instrument to measure perceived levels of customer service and to express these in terms of a specific figure. The ranking list was informed by the verdicts of both present and past customers.
IntercityHotel is a Deutsche Hospitality brand which stands for modern upper mid-range urban hotels. IntercityHotels are located within easy walking distance of airports or railway stations. Guests also benefit from a “FreeCityTicket” scheme, which enables them to use local public transport free of charge. The IntercityHotels portfolio includes more than 40 hotels in Germany, Austria, the Netherlands, Oman and China, and 20 further properties are currently at the development stage. Deutsche Hospitality operates four further brands. Steigenberger Hotels & Resorts boast 60 hotels housed in historic traditional buildings and lively city residences and also offer health and beauty oases set at the very heart of nature. MAXX by Steigenberger is a new and charismatic concept which places the focus on the essential in accordance with its motto “MAXXimize your stay”, whilst Jaz in the City branded hotels reflect metropolitan lifestyle and draw upon the local music and cultural scene. Zleep Hotels provide quality and design at an affordable price in Denmark and Sweden.