SAFE TRAVELS BY DEUTSCHE HOSPITALITY
You place your trust in us every time you stay at our hotels, visit one of our restaurants or book an event. We are hoteliers with passion, and the confidence you show motivates us to give our best every single day in order to ensure your well-being. Thank you.
The safety and health of our guests and staff are our number one priority. For this reason, we have undertaken a comprehensive revision of our hygiene regulations and standards. Building on 90 years of experience, we have worked with internal and external experts to develop concepts and measures which extend far beyond the statutory stipulations. These concepts and measures have also been certified by external specialists.
Our personal service commitment to you is that we take care. This promise forms the basis which enables you to enjoy safe travel.
We re-evaluate the current situation each day to ensure that your stay with us is safe and comfortable and to continue to offer an unforgettable experience. Nevertheless, not all hotels are in currently in a position to provide the usual full spectrum of services. We apologise for any inconvenience this may cause.
Let us work together to shape the new routines which we face and to protect everyone around us by behaving carefully.
We are looking forward to continuing to welcome you as a guest.
Chief Executive Officer (CEO)
Our current cancellation terms regarding Germany
All guests and customers in our German hotels can cancel or rebook their tourism-related reservations free of charge regarding the period 16 December 2020 to 22 April 2021. If you have booked via a booking platform or a third party, please contact your booking provider.
If you have any questions about our cancellation terms in other countries, please contact our employees on site.
PS: Watch our video “Safe Travels by Deutsche Hospitality” here.