Dear guests

We hope that you and your nearest and dearest are well. The corona epidemic has brought about a lot of changes and has also given us plenty to think about. Things which were self-evident can no longer be taken for granted. We have become acutely aware of just how much we miss normal daily activities. A warm greeting accompanied by a handshake, giving someone a hug, going to see friends or family, embarking on a business trip and visiting a restaurant or hotel. Although normality is slowly returning, this will be a “new normal”. The same applies to the whole of the Deutsche Hospitality Team.

We look forward to welcoming you back to our hotels. Since May we have gradually been able to open hotels for tourist travel again. We have prepared intensively for this step. We have done our utmost to ensure that you will enjoy the highest possible level of safety and comfort when you stay at our hotels. The measures we are introducing will inevitably mean some restrictions to the services we offer, for example in areas such as gastronomy, meetings & events or spa & wellness. Upon request, our hotel staff will be happy to inform you about possible restrictions in your hotel prior to your arrival. We ask for your understanding for these measures. We are taking these steps for your sake and for the sake of everyone. These prudent precautions will help us to protect our loved ones and everyone around us.

Changes to services and protective measures in our hotels

Your health and the health of our staff and partners is our highest priority at all times and in all respects. This has always been one of our company’s core commitments.

In the following video you will see important security measures in our hotels and how we can all protect ourselves together.

We have been robustly implementing measures in the areas of prevention, hygiene and protection ever since the corona epidemic first began to spread. It goes without saying that all our employees are required to comply with the relevant hygiene rules regardless of whether they work in administration, in the kitchen or in the service and cleaning departments. Deutsche Hospitality staff receive targeted training so that these standards can be applied across all areas. Compliance with hygiene standards is also carefully monitored by the General Managers. We take our lead from recommendations issued by international health authorities (WHO and CDC) and from requirements set out by the respective (federal) governments. But we are also going even further. We have defined a maximum number of guests for Deutsche Hospitality hotels in order to guarantee that hygienic requirements can be met. Our hotels are also in permanent contact with the relevant local government authorities. The minimum measures currently being implemented are as follows.

Public areas

• The obligation to wear mouth and nose masks applies to all employees according to the regulations in the respective (federal) state
• The obligation to wear mouth and nose masks for guests applies according to the regulations in the respective (federal) state: mouth and nose masks are distributed for our guests as required. 
• Hand sanitiser dispensers in all public areas (lobby, restaurant, bar, lifts)
• Sanitiser dispensers at reception and in the toilets
• Distance markings (minimum of 1.5 metres) or according to the regulations of the respective federal state
• Regular disinfection of contact surfaces (door handles, lift call buttons, counters at reception and in the bar etc.)
• Regular airing of public areas
• Lift capacity limited to two persons at any one time (except for families)
• Notices displayed in central areas to draw attention to hygiene rules
• Fitness and spa areas are partly available again in accordance with the requirement of the respective authority. Detailed information can be obtained from your hotel before your arrival

Reception, check-in and check-out

• We recommend cashless payments wherever possible
• Disinfection of room keys and key cards

Room cleaning

• Increased cleaning including disinfection of surfaces when changing rooms
• Cleaning during the stay in consultation with the guest
• Regular and highly frequent disinfection of door handles, light switches, remote controls etc.
• Facilities such as magazines, writing utensils, decorative cushions and blankets will need to be removed from rooms until further notice

 Restaurant and bar area

• Minimum distance of 1.5 metres between tables or according the regulations of the respective (federal) state
• Only members of one's own household and members of one other household may sit together at a table, or the restrictions of the respective (federal) state apply
• Opening times will be adjusted in accordance with volume of guests
• This may mean that guests will need to be admitted to the restaurant at longer intervals
• À la carte service and room service offers
• Buffets are mostly closed, some hotels offer buffets with packaged goods. Detailed information can be obained from your hotel before your arrival
• Disinfection of tables, counters, bill holders, cruets etc. after each use

 Banquet

• Event bookings are planned in detail in advance and are carried out exclusively in compliance with the official regulations of the respective (federal) state
• Minimum distance of 1.5 metres between tables or according the regulations of the respective (federal) state
• Video conferences using appropriate equipment will be offered
• Lunch and coffee break packages will be served à la carte or, as snack buffets or in the form of lunch boxes
• Regular disinfection of all surfaces by staff and regular airing of the events rooms

Additional information for IntercityHotel

• Due to the different regulations in the (federal) states, the type of breakfast may vary
• The À la carte restaurants will remain closed for the time being. In some hotels there may be a small menu at the bar

The duty of tradition

As you can see, a certain degree of normality is returning. Our aim is to fulfil the responsibility we have towards our guests, just as we have done throughout the entire 90-year history of our company. Even though we will have to accept certain restrictions, I am delighted to be able to welcome you back to our hotel. On behalf of all employees, I would also like to thank you for the trust you have placed in Deutsche Hospitality. We will continue to do everything we can to help ensure your well-being and the well-being of all of us.

The contact partners at our hotels will be happy to help you with any enquiries you may have.

We look forward to seeing you again soon in our hotels.

Best regards

Thomas Willms
CEO Deutsche Hospitality