Dear guests

The health and safety of our guests has been part of our service promise since the establishment of our hotel company, and their protection has been one of our fundamental principles for 90 years. We are aware of this great responsibility towards our guests as well as our associates and partners, and we live up to it every day. Especially now, this responsibility takes on a special additional meaning for us. 

Due to the rapid spread of the coronavirus (COVID-19), which was declared a pandemic by the World Health Organisation (WHO) on 11 March, we are taking every possible measure to ensure your travel safety and provide you with maximum booking flexibility.

Travel Safety

We have been consistently implementing measures in the areas of prevention, hygiene and protection since the beginning of the spread of the virus. In doing so, we rely on the recommendations of the international health authorities (WHO and CDC) and go even further if necessary. Each of our hotels is also in permanent contact with the responsible authorities and is already taking the following measures:

• Increasing the cleaning cycles of our public areas (including lobbies, elevators, door handles, public toilets, etc.)
• Increased use of detergents and disinfectants
• Extended supply of antibacterial hand disinfectants
• Deployment of a response team for the permanent support of our hotels

Travel offer

Please note that already since 16 March 2020 overnight accommodation offers within Germany may no longer be used for tourism. The fitness areas, pools, SPAs and application areas of our hotels in Germany and abroad are currently not in service.

For Germany, the Federal Government and the heads of government of the federal states also decided on 22 March 2020 that all restaurants throughout the country are to be closed up to and including 5 April 2020. This will also affect the gastronomic offerings in our hotels.

If you have any questions about planned trips to one of our hotels outside Germany, please do not hesitate to contact our customer service in the hotels.

Current Rebooking and Cancellation rules

In order to offer you the best possible flexibility in these uncertain times, from 16.03.2020 on, all guests and customers can cancel and rebook hotel reservations as well as meeting and event bookings with the arrival date until 30.04.2020 free of charge.

If you have booked via a booking platform or a third party supplier, please contact your booking provider.

The coronavirus will continue to affect us and our lives for an indefinite period. Socially and economically, but above all personally. I wish you all the necessary prudence, but also confidence. In humanity, it was always the hard times that made us help each other. Let us do this especially here and now – for our loved ones and for the whole of society.

On behalf of all our associates, I would like to thank you for your confidence in our company. We will continue to do everything in our power to make our daily contribution to your and all our well-being. Today, tomorrow and in the future.

If you have any questions, our contact persons in our hotels will be happy to answer them at any time.

Take good care of yourself and stay with us.

Thomas Willms
CEO Deutsche Hospitality