SAFE TRAVELS BY DEUTSCHE HOSPITALITY
You place your trust in us every time you stay at our hotels, visit one of our restaurants or book an event. We are hoteliers with passion, and the confidence you show motivates us to give our best every single day in order to ensure your well-being. Thank you.
The safety and health of our guests and staff are our number one priority. For this reason, we have undertaken a comprehensive revision of our hygiene regulations and standards. Building on 90 years of experience, we have worked with internal and external experts to develop concepts and measures which extend far beyond the statutory stipulations. These concepts and measures have also been certified by external specialists.
We are constantly working on optimizing this safety concept and adapting it to the prevailing circumstances. For example, two rapid tests are available to our staff each week and our guests have the opportunity to purchase self-tests at our hotels. Please note that due to local regulations, these self-tests are not accepted as an official certificate in some destinations.
Additionally, we are implementing the Luca app in numerous hotels and restaurants in Germany to enable digital contact tracing in collaboration with health authorities. Other projects to enhance our hygiene standards include an antimicrobial nano-coating for frequently used "touch points" to eliminate viruses and bacteria, and a vaccination offer for our employees as soon as company doctors can be involved in the vaccination process.
Our personal service commitment to you is that we take care. This promise forms the basis which enables you to enjoy safe travel.
We re-evaluate the current situation each day to ensure that your stay with us is safe and comfortable and to continue to offer an unforgettable experience. Nevertheless, not all hotels are in currently in a position to provide the usual full spectrum of services. We apologise for any inconvenience this may cause.
Let us work together to shape the new routines which we face and to protect everyone around us by behaving carefully.
We are looking forward to continuing to welcome you as a guest.
Chief Executive Officer (CEO)
PS: Watch our video “Safe Travels by Deutsche Hospitality” here.
We are looking forward to seeing you!
Before you set out on your trip, we strongly recommend finding out about current entry regulations and about any regional restrictions which may apply at your destination. Please also make sure in particular that you are fully informed regarding the need to provide evidence of COVID-19 vaccinations and tests. Thank you.
We wish you a pleasant stay.
Our current cancellation terms regarding Germany
All guests and customers in our German hotels can cancel or rebook their tourism-related reservations free of charge regarding the period to 25 May 2021. If you have booked via a booking platform or a third party, please contact your booking provider.
After 25 May 2021 the standard booking regulations will apply. This does not include the hotels in federal states where tourist overnight stays are still prohibited according to the state regulation. In that case we offer you a free cancellation or rebooking.
If you have any questions about our cancellation terms in other countries, please contact our employees on site.