Dear guests

We hope that you and your nearest and dearest are well. The corona epidemic has brought about a lot of changes and has also given us plenty to think about. Things which were self-evident can no longer be taken for granted. We have become acutely aware of just how much we miss normal daily activities. A warm greeting accompanied by a handshake, giving someone a hug, going to see friends or family, embarking on a business trip and visiting a restaurant or hotel. All of these actions are now sadly absent from our lives. Although normality is slowly returning, this will be a “new normal”. The same applies to the whole of the Deutsche Hospitality Team.

We are very pleased that we will now be able to welcome you back to our hotels. Depending on the individual federal state in which they are located, our hotels will gradually be available again for leisure travel from May onwards. We have been undertaking detailed preparations for this step over the past few weeks. Comprehensive protection plans for our hotels and restaurants have been submitted to the Federal Government, and all of these have been approved. The staff at Deutsche Hospitality are also very much looking forward to welcoming you again. We have done our utmost to ensure that you will enjoy the highest possible level of safety and comfort when you stay at our hotels. The measures we are introducing will inevitably mean some restrictions to the services we offer, for example in areas such as gastronomy, meetings & events or spa & wellness. We apologise for any inconvenience. We are taking these steps for your sake and for the sake of everyone. Please join us in complying fully with the measures outlined below. These prudent precautions will help us to protect our loved ones and everyone around us.

Changes to services and protective measures in our hotels

Your health and the health of our staff and partners is our highest priority at all times and in all respects. This has always been one of our company’s core commitments.

We have been robustly implementing measures in the areas of prevention, hygiene and protection ever since the corona epidemic first began to spread. It goes without saying that all our employees are required to comply with the relevant hygiene rules regardless of whether they work in administration, in the kitchen or in the service and cleaning departments. Deutsche Hospitality staff receive targeted training so that these standards can be applied across all areas. Compliance with hygiene standards is also carefully monitored by the General Managers. We take our lead from recommendations issued by international health authorities (WHO and CDC) and from requirements set out by the Federal Government. But we are also going even further. We have defined a maximum number of guests for Deutsche Hospitality hotels in order to guarantee that hygienic requirements can be met. Our hotels are also in permanent contact with the relevant local government authorities. The minimum measures currently being implemented are as follows.

Public areas

• Mandatory protective mouth and nose covering for staff and guests according to the regulations in the respective country – face masks will be distributed to guests as required. 
• Hand sanitiser dispensers in all public areas (lobby, restaurant, bar, lifts)
• Sanitiser dispensers at reception and in the toilets
• Distance markings (minimum of 1.5 metres)
• Regular disinfection of contact surfaces (door handles, lift call buttons, counters at reception and in the bar etc.)
• Regular airing of public areas
• Lift capacity limited to two persons at any one time (except for families)
• Notices displayed in central areas to draw attention to hygiene rules
• Unfortunately, gyms and spa areas will need to remain closed until further notice (no exercise courses or treatments can be offered).

Reception, check-in and check-out

• We recommend cashless payments wherever possible.
• Disinfection of room keys and key cards

 Restaurant and bar area

• Minimum distance of 1.5 metres between tables
• Guests sharing a hotel room may occupy the same table.
• Opening times will be adjusted in accordance with volume of guests.
• This may mean that guests will need to be admitted to the restaurant at longer intervals.
• À la carte service
• Buffets will remain closed. Certain hotels will offer a food service whilst observing correct social distancing.
• Disinfection of tables, counters, bill holders, cruets etc. after each use

Additional information for IntercityHotel

• Breakfast will be offered from 01.06.2020 in the form permitted by the federal state
• Events will be resumed from 01.09. at the earliest, if there are no more distance rules
• The À la carte restaurants will be closed for the time being, if necessary there will be a small card at the bar, if the restrictions of the federal states allow this

 Banquet

• Events reservations will be honoured as soon as this is permitted under stipulations issued by the Federal Government or state governments.
• Minimum distance of 1.5 metres between tables
• Video conferences using appropriate equipment will be offered.
• Lunch and coffee break packages will be served à la carte or, for example, in the form of lunch boxes.
• Regular disinfection of all surfaces by staff and regular airing of the events rooms

 Room cleaning

• Disinfection of surfaces in rooms in consultation with the guest
• Regular and highly frequent disinfection of door handles, light switches, staircase handrails etc.
• Facilities such as magazines, writing utensils, decorative cushions and blankets will need to be removed from rooms until further notice.

Current rebooking and cancellation rules

In order to offer you the greatest possible level of flexibility in these uncertain times, all guests may cancel or rebook reservations made for dates up until and including 31 May 2020. These cancellations or rebookings will be free of charge. 

In addition to this, all guests and customers can now rebook any reservations made for dates up until and including 30 June 2020. Again, no charge will be incurred.

Our contact persons at the hotels will be happy to assist you at any time with any questions you may have regarding planned trips to our hotels outside Germany.

Please contact your provider if you have made a reservation via a booking platform or third party agent.

The duty of tradition

As you can see, a certain degree of normality is returning. Our aim is to fulfil the responsibility we have towards our guests, just as we have done throughout the entire 90-year history of our company. Even though we will have to accept certain restrictions, I am delighted to be able to welcome you back to our hotel. On behalf of all employees, I would also like to thank you for the trust you have placed in Deutsche Hospitality. We will continue to do everything we can to help ensure your well-being and the well-being of all of us.

The contact partners at our hotels will be happy to help you with any enquiries you may have.

We look forward to seeing you again soon in our hotels.

Best regards

Thomas Willms
CEO Deutsche Hospitality